Frequently Asked Questions

Consumer Protection

In order to protect our customers from identity theft and fraud, we require IDENTITY VERIFICATION prior to pick up and prior to processing orders placed by telephone. The Verification process requires a valid form of identification and additional steps to verify identity. Thank you for your cooperation and understanding.

How can I track my delivery?

Please click here to track your delivery.

I received a text message but the drivers/technician hasn't arrived yet

The iDelivery® service is an approximate. If the drivers or technicians were held up at their previous delivery, it may have affected their arrival at your home. Please call us at 508-379-5918 to obtain further information.

How can I check the status of my service call or parts order?

Please email us at customerservice@cardis.com

Do you have a bridal registry?

Currently, we do not have a formal bridal registry. However, we do offer gift cards. They can be purchased in any dollar increment and are the perfect gift. Many couples simply let their families and friends know that they would love gift cards from Cardi's Furniture & Mattresses.

How do I make address and/or telephone number changes to my order?

Please contact our Business Office either by email (office@cardis.com) or phone 508-379-7500 ext. 4, or 401-826-5600, and they can take care of updating your records in our system.

Can I view product online?

Yes, you may view a portion of our product online! However, we believe that a customer should see, touch and feel furniture before they purchase it. The scale, quality, finish and options are so vast that we feel it would be a disservice to our customers to not visit our showrooms. If you see something you like on our website, please visit any of our showrooms. Our staff will be happy to work with you.

Do you have sales?

At Cardi's Furniture & Mattresses, we have everyday low NIROPE® pricing. We also price match any competitors price. Please feel free to visit our Clearance Center in South Attleboro, MA for even bigger savings.

When is your next clearance event?

Clearance events are always advertised days in advance via the newspaper, radio and television.

What are your showroom hours?

Our showroom hours can be found on our locations page.

Where do I pick up my furniture?

Picking up furniture and mattresses is for the TRUE DO IT YOURSELFERS only... Please bring 2 able bodied/capable friends to carry, load, secure and unload your purchase. Items are heavy, bulky and require moving and assembly by customer.

Your non-clearance furniture can be picked up at our Swansea, MA Distribution Center Monday-Saturday from 10am to 5:30pm and Sundays from 11am to 5:30pm. Merchandise will be in its original unopened packaging and will require assembly. All clearance furniture must be picked up at our S. Attleboro Clearance center Monday-Saturday from 10am to 5:30pm and Sundays from 11am to 5:30pm. Please drive safely as some items can shift or fall off a vehicle. Customers assume the responsibility for damage or injury from handling, assembling, and transporting goods. Merchandise will not be loaded into vehicles, on roofs or roof racks. Bring 2 capable people to carry, load and unload goods. Bring ropes, straps and blankets needed to secure and protect your merchandise during transportation. In order to protect our customers from identity theft and fraud, we require IDENTITY VERIFICATION prior to pick up and prior to processing orders placed by telephone. The Verification process requires a valid form of identification and additional steps to verify identity. Thank you for your cooperation and understanding.

What do you charge for delivery?

We deliver to most areas, Monday through Friday for the competitive cost of $219.99 and Saturdays for just $239.99. Orders under $599.99 will be charged $99.99. There is no delivery charge on orders for mattresses and foundations with a minimum purchase of $599.99. Mattresses and foundations under $599.99 will be charged $99.99. Single chair/recliner only is charged $99.99. We deliver to all islands for a special delivery rate. See store for details. We do not deliver clearance merchandise. Purchases not sold or delivered to California.

What is my warranty?

All items purchased after September 1, 2002 have a standard 1-year structural warranty against manufacturing defects on most items. An optional 5-year extended warranty is available at the time of purchase for an additional charge on most items. ***Note: Clearance items have no warranty. The optional extended warranty is for residential use only.*** We do not offer Extended Furniture protection outside our normal daily delivery zone. In order to assist with manufacturer warranty claims, we will assist and supply parts as a courtesy, however, consumer is responsible for labor outside of our normal daily delivery zone.

How do I request In Home Service?

Should you require service to your furniture that is covered under your warranty, please click here to enter your service request.

RETURNS

Return Policy No Worries Return Policy - We want you to be happy. If you are not happy with your original stock furniture purchase within 7 days of its delivery, other than items refused on delivery, delivery damage or setup - we will refund your money, minus a 15% return and processing fee. Merchandise must be in like new condition with no damage or wear of any kind - no exceptions. Accessories (Lamps, table top accessories, wall art, etc ) are all returnable within 7 days with no return and processing fee. This policy does not apply to the following items (the following are non returnable and non refundable): Custom order merchandise, "as is" items, clearance, mattresses and foundations (See comfort assurance policy specifically), mattress protectors, pillows, sheets, delivery fees and orders delivered outside normal delivery area (Red Zones). This would include all island deliveries and areas not served on a daily basis. Custom orders are non returnable and non refundable. Deposits placed on Custom orders and cancelled before delivery will not be refunded. Refunds – if deposit was made by check, please allow 14 business days for refund to be processed. Refunds are processed utilizing the original method of payment (except for cash which is processed by check at our corporate offices within 7 business days). Refund checks are mailed directly to customer from our corporate offices.

Comfort Assurance
Mattress sets carry an exclusive up to 100 nights Comfort Assurance. A minimum of 30 days is needed for your body to adjust to your new mattress. [This is the minimum requirement before a comfort reselect is allowed.] If you find you are not comfortable, Cardi's Furniture & Mattresses will allow a one time courtesy exchange only. A 10% return and processing fee and a $99.99 redelivery fee apply. Merchandise must be returned in like new condition with no damage of any kind and factory law labels as originally attached, no exceptions. Reselected mattress must be of equal or greater value. If selecting a mattress of greater value, the customer pays the difference in price. The total period begins the date you receive your mattress set. The Assurance excludes power foundations/adjustable bases. ALL CREDITS REQUIRE RETURN OF THE ORIGINAL PRODUCT. Please note: This Comfort Guarantee is not applicable to orders delivered outside our normal delivery area (Red Zones). This Comfort Guarantee is not applicable to all island deliveries and areas not served on a daily basis. Comfort Assurance is only on originally purchased products and does not apply to replacement items.

Disclaimer

We do not promise that the Website or Website Content will be error-free, uninterrupted or without inaccuracies. Cardi's Furniture & Mattresses has the right to cancel and refund orders due to pricing errors.

Payments

We accept cash, personal check, bank check, travelers check, and money orders. We process all personal checks electronically. We also accept Visa, Master Card and American Express. We also offer our own revolving charge financing. You are able to apply for credit online or in a showroom and take advantage of one of our finance options.

Cancellations

Prior to delivery, cancellations will be accepted for non-custom order purchases.

REFUNDS

Deposits on cancellations remain as in-store credit, unless otherwise specified. If a deposit is made by check, please allow 14 business days for credit processing. Credits are processed utilizing the original method of payment (except for cash which is processed by check at our corporate office within 7 business days and mailed directly to the customer).

Price Protection

Low Price Guarantee 

We shop the competition so you don’t have to!

 

Nobody beats our low NIROPE prices…..NOOOOOBODY!


Cardi's Furniture & Mattresses offers a simple 100% Price Guarantee. It is Ron and Pete's (NIROPE®'s) personal assurance that you will get the absolute lowest price every day. If you find the same item for less, after all applicable discounts and coupon offers, offered under the same terms and conditions, from any local authorized stocking dealer within New England or designated major online retailer within New England (includes products sold and shipped by www.cardis.com, Amazon, Wayfair, Ashley Furniture, Sam's Club, Costco, Bed Bath and Beyond, Home Depot, Lowes, Target, Staples, Walmart, and Macy's.), within 30 days after your purchase, we will refund you 100% of the difference. The item must be the exact same brand, model and materials along with same services to the same address we are delivering to and in stock availability. Delivery must be under the exact same terms and conditions (delivery via common carrier, in a box, dropped off at door step versus Cardi's Furniture & Mattresses iDelivery, which includes preparation, inspection and setup in the home). This guarantee excludes MAP price, floor samples, custom orders, clearance, "as is" items, sales tax and any item required by law. See store for details.

Delivery

All sales orders are to be paid in full or finance approved before scheduling delivery. Rooms must be ready to receive merchandise. We ask that on the day of delivery or service to your home, for your pets safety and for the safety of our staff, please have your pets in a secure room that is not affected by our visit. Please be sure to measure, prepare and remove unwanted items from your room prior to delivery. Delivery teams cannot move existing furniture in or from your home or handle electronic components. Please let us know in advance if the delivery to your home might be complicated (3rd floor, narrow staircases, basements, etc.). Please select a convenient day for an adult (over the age of 18) to receive delivery. We will attempt to call you the evening before delivery to let you know the approximate portion of the day our trucks are expected to be in your area. Same day deliveries require an adult (over the age of 18) to receive delivery. Island Deliveries: Please remember, we deliver to all local islands for an additional fee (see store for details). Removal of old bedding is $10 per mattress or boxspring unit. Bedding must be in a clean and sanitary condition. We reserve the right to not remove any bedding that is not in a clean and sanitary condition.

ANTI-TIP INFORMATION

Please be safe by anchoring all furniture (including children's furniture), of any size, especially items approximately 27 inches or taller, to the wall. To prevent furniture from tipping over on children, we strongly encourage the use of free anchoring devices (Anti-Tip Kits), that are available for Cardi's Furniture & Mattresses, Rhode Island Design Center, and Ashley products.

It is the customer's responsibility to have a carpenter or someone qualified attach furniture to the wall. It is also the customer's responsibility to request Anti-Tip Kits, if they can not locate them upon new furniture arrival.

Please find more information on our Anti-Tip page.

Clearance Terms & Conditions

  • All items are sold in the condition as shown. No Warranties apply. No delivery available.
  • All purchases must be paid in full (or Finance Approved with max. of 6 months) and must be picked up within 24 hours, or at the latest by 5:30pm the next day after purchase. If you do not pick up by 5:30pm the next day after purchase, you will be refunded and the sold tags will be removed.
  • No holds, No layaways, No deliveries, No rain checks.
  • Max. 6 months financing available.
  • Please use an appropriate vehicle.
    • Our insurance provider does not allow us to load merchandise on roofs or roof racks. Please bring ropes, straps and blankets needed to secure and protect your merchandise during transportation. We do not wrap or supply rope.
  • Shop with a couple of friends.
    • Bring 2 capable people to carry, load and unload merchandise. Most pieces are heavy and will require assembly.
  • Clearance savers and shoppers are TRUE DO IT YOURSELFERS... Bring 2 able-bodied, capable friends to disassemble, carry, load, secure and unload your purchase from our showroom. Items are heavy, bulky, and require moving and assembly by the customer.
  • Furniture tends to look bigger in your home than it does in our showroom.
  • Clearance and floor sample purchases exclude all promotions of any kind. Gift with purchase, NIROPE® Cash, UDLs (You Don't Lose It offer) and all other offers are not eligible with clearance purchases.
  • We are not responsible for any items not taken at time of purchase.
  • All sales are final.
  • Please see Store Locations for pickup times.

MATTRESS RECYCLING FEE

Over 50,000 mattresses wind up in U.S. landfills every day. Learn more about the benefits of recycling your mattress and about the program that the mattress recycling fee supports.

Why do I have to pay a fee when I buy a Mattress or Foundation in California, Connecticut or Rhode Island and what does it pay for?

As of December 30th, 2015 for California, May 1st 2015 for Connecticut and May 1st 2016 for Rhode Island, state law requires retailers to collect a recycling fee on each mattress and box spring that is sold. The state approved the amount of the fee, which is not set or controlled by individual retailers. The fee funds the state's recycling program, which is administered by the Mattress Recycling Council. Visit byebyemattress.com to learn more or contact the Mattress Recycling Council via the information provided with your receipt.

WHO IS THE MATTRESS RECYCLING COUNCIL?

The Mattress Recycling Council is a nonprofit organization that operates mattress recycling programs in states that have passed mattress recycling laws. The mattress recycling program is similar to the recycling programs that a number of states have for other products like paint, tires, carpet and batteries. Visit byebyemattress.com to learn more or contact the Mattress Recycling Council via the information provided with your receipt.

What are the benefits of mattress recycling?

More than 90% of a mattress can be recycled and made into a new product. Recycling provides a number of important benefits:

  • Conserves resources by making used steel, foam and other materials available for use in new products
  • Reduces reliance on incinerators and landfills by diverting mattresses from the waste stream
  • Reduces the number of illegally dumped mattresses
  • Creates recycling jobs
  • Visit byebyemattress.com to learn more about mattress recycling
If I don't plan to discard a mattress now, why do I have to pay this fee?

The state law requires retailers to collect this fee on any mattress and boxspring sale to fund the state's mattress recycling program. Even if you aren't discarding a mattress right now, a mattress doesn't last forever, and will eventually be discarded. The program creates a network of participating cities, towns, retailers, recyclers and other organizations that you may rely on when that time comes to properly recycle your old mattress.

I didn't pay this fee on my old mattress, so will it still be accepted for recycling?

Yes, mattresses that we take back from our customers are recycled through the state's mattress recycling program regardless of when they were purchased. Visit byebyemattress.com for more information.

I had an old mattress for you to remove, but I was told it was unacceptable for return. Can I get a refund for my recycling fee?

No, state law requires retailers to collect this fee on any mattress and boxspring sale to fund the state's mattress recycling program. The law does not force retailers to accept every mattress for recycling out of concern for employee health and safety. Our store's policy in addition to the recycling program's guidelines determines what we will and won't accept. If your mattress is unacceptable for recycling, contact your city or town to learn what disposal options are available.

If I decide to take my old mattress to a recycler myself, do I still pay the fee?

Yes, state law requires retailers to collect this fee on any mattress and boxspring sale to fund the state's mattress recycling program. You may receive a modest financial incentive if you drop off your used mattress or boxspring at a designated recycling location. Visit byebyemattress.com to find the location nearest you.

Third Party Phone Numbers

Finance Companies:

Manufacturers' Direct Service:

I HAVE RECEIVED AN ADVERTISEMENT/OFFER FROM YOUR COMPANY IN THE MAIL AND NO LONGER WISH TO RECEIVE THESE MAILINGS. HOW DO I DO THIS?

     If you no longer wish to receive mailings from Cardi's Furniture & Mattresses, please provide your information below and we will add you to our Do Not Mail list.

We do not promise that the Website or Website Content will be error-free, uninterrupted or without inaccuracies. We do not deliver to the state of California. Cardi's Furniture & Mattresses has the right to cancel and refund orders due to pricing errors.