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Cardi's Furniture & Mattresses Privacy Policy

Last Updated: August 31, 2024

Please Read This Privacy Policy Carefully

Cardi’s Furniture & Mattresses (referred to herein as “Cardi’s,” “we,” “us” and “our”) is committed to respecting your privacy. This Privacy Policy describes how we collect, process, and share your personal information, and the choices that are available to you with respect to your personal information. This Privacy Policy applies to the personal information we collect whenever you interact with us, whether those interactions are online (e.g., when you use our websites, including www.cardis.com and www.ridesigncenter.com (collectively, the “Sites”) or communicate with us via email, text message, website chat feature, or interact with our digital advertisements) or offline (e.g., when you visit our stores or communicate with our sales, customer service teams, or other agents or representatives of Cardi’s in person or via the phone or postal mail). Please take the time to read this Privacy Policy.

In this Privacy Policy, we refer to the services we provide both offline and online as “Services”. If you do not agree with this Privacy Policy, please do not use our Services.

We may revise this Privacy Policy periodically, and in such a case we will revise the date at the top of this Privacy Policy accordingly. Changes to this Privacy Policy are effective at the time they are published and your continued use of our Services after publication will constitute acceptance of those changes. We encourage you to review this Privacy Policy from time to time. Additionally, this Privacy Policy may be supplemented or amended from time to time by other notices posted elsewhere, including on our Sites, in our stores, or in our published materials.

  1. Personal Information We Collect

    2. The personal information we collect depends on how you interact with us, and may include:

    • Device Information: We collect information about your browser or device (e.g., name or type, version, settings, etc.), IP address, unique device identifiers (e.g., MAC address, mobile device identifiers, etc.), internet service provider, the name and version of your operating system, and referring and exit pages.
    • Usage Data: We collect internet or other electronic network activity information about your interactions with our Sites, digital advertisements, and emails, including the pages you visit, links or buttons you click, the search terms you enter, the date and time of your visit, and other similar interactions with our Sites, emails, or digital advertisements.
    • Location Data: We may learn information about your device’s location, including, for example, by inferring such location from your device’s IP address or other Device Information.
    • Contact Information: We may collect your contact information, including identifiers such as your first and last name, postal address, telephone number, or email address.
    • Payment Card Information and Payment Details: We will collect your financial account information or payment details if you make a purchase from Cardi’s or add such information to your Cardi’s account, if any.
    • Shopping History & Transactional Data: We keep track of your shopping history with us, including the items you purchase, return or exchange, save to your online “favorites” list in your Cardi’s account, or add to your online shopping cart.
    • Call records, email records, and chat logs: If you call, text, email, or use the website “chat” feature to contact our sales or customer service representatives (or other agents or representatives of Cardi’s), interact with our retail store employees, or reach out to us via a social media platform, we may keep records of those conversations including any personal information you have provided to us in connection with such conversation.
    • Video recordings: We use video cameras (i.e., CCTV) in and around our stores for purposes of fraud detection, theft prevention, and security.
    • Submitted Content: We collect any personal information you submit to us via the Sites, email, postal mail, in person, or otherwise, including, for example, personal information contained in your written feedback, product reviews, responses to surveys, or other information, photos, or videos.
    • Demographic Information: We may collect demographic details about our customers such as birthdate or age, gender, zip code, household income, employment and education information, social media information and profile data, and other similar demographic details.
    • Identity Verification Information: We may collect information from your driver’s license or other government-issued identification for identity verification purposes, including when you pay for merchandise with a check or finance a purchase, when you pick up purchased merchandise, and, in some cases, when you receive delivery of merchandise.
    • Cardi’s Account Credentials: If you register an account with Cardi’s, we collect your account credentials, including your account log-in (e.g., an email address) and password.
    • Inferences: We may draw inferences about any of the information above that may relate to your preferences, characteristics, or other matters.

  2. How We Collect Your Personal Information

    3. We may collect the information described above from various sources, including directly from you, from third parties we partner with, and through cookies or other automated means.

    • Directly from You: We collect information directly from you when you provide it to us, including when you visit our retail stores and interact with our employees; make a purchase; contact us with questions or comments via email, chat, phone, or postal mail; upload Submitted Content to our Sites (or submit it via email or postal mail); enter our contests, sweepstakes, or other promotions; add items to your online shopping cart or save items you’re interested in to your “favorites” list; create a Cardi’s account; respond to a survey; select or update your email preferences; or fill out and submit any webforms via our Sites or hard-copy forms via postal mail or in-person at our retail stores.
    • From Third Parties: Our third-party service providers and partners may share personal information with us that they have collected from or about you, including data analytics companies, advertising and marketing companies, shipping and delivery companies, financing partners (including, for example, our lending partners and our partners who operate financing kiosks in our retail stores), email service providers, customer database service providers, data brokers, and other third parties that assist with the operation and functionality of our Sites, Services, and our business more generally.
    • Automatically from Your Device or Browser: Certain information (e.g., Device Information, Usage Data, and Location Data) is automatically collected from your device or browser when you visit our Sites, open our emails, or interact with our digital advertisements.
    • Using Cookies: Cardi’s uses cookies (small files stored on your device or browser), pixel tags (tiny graphic images embedded in a website or email), and other similar technologies to automatically collect information when you visit our Sites or interact with our emails or digital advertisements, including, for example, Device Information, Usage Data, and Location Data. Through the use of cookies and similar technologies, we may link information about your interactions with our Site, emails, or digital advertisements over time, for example, which pages you visit, which links or buttons you click, and how long you stay on each page. We may also contract with third-party marketing or analytics companies. These third-party companies may use cookies or similar technologies to collect information about your interactions with our Site, emails and digital advertisements, and interactions with other websites, applications, and internet-connected services, and may use and share the information gathered to deliver ads more tailored to your interests (sometimes referred to as “targeted advertising”). We receive aggregate information from these third parties to understand our advertising effectiveness and to understand the operation, functionality, and use of the Sites. The collection and use of your information by our website analytics provider, Google Analytics, is governed by Google’s privacy policy, which can be found here.
    • Publicly Available Sources: We may collect information from publicly available sources, such as social media platforms.

  3. How We Use Your Personal Information

    4. How we use the personal information we collect depends on how you interact with us, and may include:

    • Fulfillment Services: Fulfilling your purchasing orders and other requests, including, for example, processing payments, confirming or updating you on the status of your order, delivering purchases, and responding to your customer service inquiries.
    • Advertising and Marketing: Advertising and marketing our products and Services online, via email and direct mail, and using other communication channels, including through partnerships with social media platforms and internet search engines.
    • Understanding Our Customers: Analyzing your activity with us (including your visits to our retail locations, interactions with our Sites, emails, digital advertisements, or other forms of communication). For example, we may keep track of the pages you visit and the manner in which you use the Sites, and the products you purchase, return or exchange in our retail stores, in order to determine what products and Services are most popular and whether to make changes to our Services, the Sites, or our retail stores. We may, from time to time, review your information and information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.
    • Personalization: Using your preferences and other collected information to personalize your shopping experience. We may use your product interests, shopping patterns, and purchase information to recommend products, Services or promotions that we believe you may be interested in and to personalize your experiences on our Sites, and in our emails, direct mailings, and digital advertisements.
    • Communications: Communicating with you, including responding to your requests and inquiries and asking for feedback through surveys, product reviews, or other messages.
    • Promotions: Running contests, sweepstakes, or other promotions.
    • Cardi’s Accounts: Operating Cardi’s accounts, including by making certain Services available and offering rewards or special promotions to Cardi’s account users.
    • Security: Protecting Cardi’s, our partners and service providers, and our customers from fraud, security threats, and other illegal or harmful activity. We and our partners and service providers may disclose specific individual information if we or they reasonably believe it is necessary to: (i) investigate any suspected misuse of the Sites or Services or suspicious activities at our retail stores; (ii) protect or defend the rights, property, and interests of Cardi’s, our employees, our customers, or the interests of our partners or service providers; or (iii) protect the personal safety of our employees, customers and visitors to our stores, users of the Sites, or the public.
    • Legal Obligations: Complying with legal and regulatory requirements and responding to requests from courts or other government bodies.

  4. How We Share Personal Information with Third Parties

    5. We may share information with third parties for certain purposes. For example, we may share information with:

    • Service Providers and Business Partners: We may share personal information with the third-party service providers and other business partners that assist us with many aspects of our business, including, for example, fulfilling and delivering orders, financing purchases (including our lending partners and the partners who operate the financing kiosks in our retail stores), payment processing, analyzing your interests and activity on our Sites and in our retail stores, our advertising and marketing efforts, providing certain functionalities on our Sites and in our retail stores, helping us communicate with our customers, and providing our Services and operating our business more generally.
    • Cardi’s Affiliates or Successors: We may disclose certain personal information to our affiliates for our affiliates’ use. Your information may also be transferred to another entity that succeeds to all or part of Cardi’s business in connection with a sale, reorganization, consolidation, or merger.
    • Other Third Parties: We will disclose information about you to other third parties at your direction or with your consent. We will also disclose information about you, including to government bodies or law enforcement agencies, when we believe it to be necessary for compliance with the law or to protect Cardi’s, our online or retail store customers, our employees, or the public more generally.

  5. Chatbots

    6. Cardi’s has integrated a chatbot into its website that aims to help users ask general questions and request information about our Services. Your interactions with the chatbot are voluntary. You alone decide whether or not to interact with the chatbot, and what information you disclose to us about yourself when you choose to interact with the chatbot. YOUR CONVERSATIONS WITH OUR CHATBOT MAY BE RECORDED BY OR ON BEHALF OF CARDI’S. Cardi’s will use the information you disclose to us via the chatbot, as well as any associated metadata, to respond to your requests and queries and to analyze, evaluate and improve our products and services. We may disclose this information (including the recording of your conversation with the chatbot) as described in the section of this Privacy Notice titled “How We Share Personal Information with Third Parties,” including to the service provider that provides the chatbot functionality.

  6. Your Privacy Choices

    7. You can control how we use your personal information in the following ways:

    • Email: You can unsubscribe from our marketing emails by clicking the unsubscribe link in the footer of such email.
    • Direct Mail: You can request that we remove you from our direct mail mailing list by emailing us at mailbox@cardis.com.
    • Text Messages: If you have elected to receive text messages in connection with a our Services, you can unsubscribe from such text messages by replying to a Cardi’s text with the word “STOP” or by emailing us at mailbox@cardis.com.
    • Cookies: You can configure your browser or device so that it will not accept third-party cookies by following your browser or device’s instructions. If you do not permit your browser or device to accept cookies, you may experience some inconvenience in your use of the Sites.

  7. Children

    8. We do not knowingly or purposefully request or collect personal information from any person under the age of 13 years old. If you believe that your child under the age of 13 has submitted personal information to Cardi’s, please contact us at mailbox@cardis.com.

  8. Security

    9. Although we use measures to protect your personal information, we cannot guarantee the security of information provided over the Internet or stored in our databases. Your transmissions are, therefore, at your own risk. You can help protect your information by selecting strong, unique passwords for your Cardi’s account and any associated email addresses.

  9. Retention

    10. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

  10. Website Terms of Use

    11. This Privacy Policy constitutes an integrated part of our Website Terms of Use, located at https://www.cardis.com/terms.

  11. Links to Other Websites; Social Media Platforms

    12. Our Sites may, from time to time, contain links to websites owned and operated by third parties (“Third-Party Sites”). We encourage you to review the privacy policies of such Third-Party Sites so that you understand how those websites collect, use, and share your information. We are not responsible for the privacy policies or other content on Third-Party Sites. Similarly, this Privacy Policy does not cover the privacy and security practices of social media platforms on which Cardi’s maintains its social media pages. Please review the terms, policies, and settings of those social media platforms if you have questions about how they collect, use, and share your information.

  12. Contact Us

    13. We welcome your comments and questions. Please email us at mailbox@cardis.com.

We do not promise that the Website or Website Content will be error-free, uninterrupted or without inaccuracies. We do not deliver to the state of California. Cardi's Furniture & Mattresses has the right to cancel and refund orders due to pricing errors.