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Full Time Call Center Representative - Swansea, MA


Post Date: 3/9/18

Job Type: Full Time

Location: Swansea, MA

FULL TIME

Schedule 1
Tuesday: 1:00pm - 9:30pm
Wednesday: 9:30am - 6:00pm
Thursday: 9:30am - 6:00pm
Friday: 1:00pm - 9:30pm
Saturday: 9:30am - 6:00pm

Schedule 2
Sunday: 11:00am - 7:30pm
Monday: 11:30am - 8:00pm
Thursday: 1:00pm - 9:30pm
Friday: 11:00pm - 9:30pm
Saturday: 1:00pm - 9:30pm

Our Customer Service Representatives – Call Center are friendly, energetic individuals who provide quality service to our customers. Whether they're answering phone calls and assisting customers with their inquiries, scheduling deliveries or service calls, the ideal candidate will bring a positive and customer-focused attitude! Are you passionate about working with people and providing outstanding customer service? If you answered yes, we want to talk to you about a career at Cardi’s Furniture & Mattresses!

JOB SUMMARY
Primary purpose is to win each day by delivering extraordinary service and value to each customer, every day. A Call Center Customer Service Representative I is responsible for producing favorable outcomes for all customers, fellow team members, the company and the communities we serve.

The main role of the Customer Service Representative I – Call Center is to respond in a professional, timely and satisfactory manner incoming calls and electronic messages from customers calling with questions. This position also interacts with many different departments so as to give each customer the very best customer service possible.

To ensure customer satisfaction by resolving all issues as they arise and proactively managing customer expectations with the goal of preventing concerns.

Duties & Responsibilities:

  • Schedule delivery & service order requests
  • Taking payments over the phone
  • Assisting all department staff
  • Handle all inbound/outbound phone calls & warranty issues
  • Daily Reports & Email
  • Assist drivers and technicians with on the road concerns

Skills Required

  • Punctual, professional and detail oriented
  • Strong verbal communication skills
  • Ability to handle multiple tasks in a fast paced environment
  • Fluency in Spanish helpful but not required
  • Data entry required

Estimated availability immediate

Please email resumes to hr@cardis.com, or

Apply Online