Customer Service Center
Should you require warranty service on your furniture, please click the link below to enter your service request online. Please allow 1-3 days for a reply email or call from our service dept. Our customer service department is open Monday - Saturday 7am-7pm. Click Here For Service F.A.Q.
1. Furniture Protection Plan Coverage Details and how to make a claim
2. Download Plan summary
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Mattresses
You might be uncomfortable on your new mattress until your body
gets realigned and adjusts to a new mattress that is not worn out.
Keep in mind it will also be more firm than the floor model.
All mattresses will develop body impressions. This is normal.
The plusher the mattress, the deeper the impression will be. Like
a favorite pair of shoes, the conformance adds to the comfort.
Many new mattresses contain visco memory foam and latex. This
will often emit a harmless non-toxic mild smell, which will
dissipate within 7-14 days under most normal conditions. Airing
out a room is one way to quicken this process.
5 year Furniture Protection Program
Our Furniture Protection Plan is a service program, not a
replacement program. We will service your furniture under the
terms and conditions of the warranty.
Furniture will wear over time. We will service it to address the
concern. We will not be able to make furniture look like new. |
